About Payment

Credit card

You can make payments online in real time.
We support VISA / Master / JCB / AMEX / Diners. Apple Pay

You can easily place an order using the address and credit card information registered in your Apple account.
Google Pay

You can easily place an order using the address and credit card information registered in your Google account. Amazon Pay

You can easily place an order using the address and credit card information registered in your Amazon account.

Shipping Method

All products will be delivered by Japan Post.
Please note that we cannot specify the delivery date.

Shipping Fee

Free Domestic Shipping

Time to Ship

Usually, it will be shipped within 1 to 3 days excluding Saturdays, Sundays and public holidays.
Please note that the shipping business is suspended during the holidays and during the year-end and New Year holidays.

Correction and Deletion of Personal Information

Please let us know the correction / deletion of personal information through info@aten-products.com

About Receipt Issuance

You can issue it on the screen after completing your order.
Also you will have a receipt print button on the order email to print out.

About Change of Payment Method After Ordering

We do not accept changes in payment method after ordering.

I Haven't Received the Order Confirmation Email.

Please make sure that your registered email address is correct.
Please check the email reception settings of your mobile phone or computer. It may be sorted into junk mail.

About Returns and Cancellations

We do not accept cancellations after your order has been completed.
If you refuse to receive the shipped item or return it due to a long absence, we may charge the shipping fee for the round trip.

When a Defective Product or a Different Product Arrived

Please contact to our shop (info@aten-products.com) within 7 days of the arrival of the item and return it to us within 14 days of the arrival of the item. Please note that if a replacement item cannot be prepared due to stock status, we will respond in the form of a refund.

Aten. (Hereinafter referred to as "our shop") has established the following privacy policy regarding the handling of personal information of our shop.

1. Definition of "Personal Information"

"Personal information" is information about a living individual that can identify a specific individual by the name, date of birth, or other description contained in the information, and can be easily collated with other information. It is something that can be done, which makes it possible to identify a specific individual.

2. Collection of Personal Information

This shop may collect your personal information when you purchase products or make inquiries.
When collecting, we will specify the purpose of use and use legal and fair means.

The Personal Information Collecting at This Shop is as Follows.

• a) Name, furigana
• b) Address
• c) Phone number
• d) Email address
• e) Shipping information
• f) Transaction history with this shop and its contents
• g) Information that can be identified by a specific individual by combining the above

3. Use of Personal Information

The purpose of using the personal information entrusted to us by our customers is as follows.

• a) Confirmation and inquiry of your order
• b) Confirmation and inquiry of product shipment
• c) When replying to an inquiry

This shop will not disclose or provide personal information to a third party without the consent of the customer except in the following cases.

• a) When required by law, and when it is necessary for a national institution or local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by the law.
• b) When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person.
• c) When exchanging personal data with an affiliated company of the company that operates this shop

4. Security Management of Personal Information

For the safety management of personal information entrusted to us by our customers, the service provider will take rational, organizational, physical, human and technical measures, and at this shop, we will handle personal information appropriately in accordance with relevant laws and regulations. We will endeavor to prevent risks such as unauthorized intrusion into data, loss, falsification, and leakage of personal information.

5. Correction and Deletion of Personal Information

Please let us know the correction / deletion of personal information through info@aten-products.com

6. About the Use of Cookies

We may use cookies to provide you with better service, but this does not allow us to collect personally identifiable information and does not infringe on your privacy.
If you do not wish to accept cookies, you can change them in your browser settings.
* A cookie is information that is sent from the server computer to your browser and stored on the hard disk of your computer.

7. About Using SSL

When entering personal information, we use SSL (Secure Sockets Layer) technology to prevent interception, obstruction, or falsification of this information to ensure security.
* SSL is a function that encrypts information to prevent eavesdropping and data tampering. By using SSL, it is possible to send information more securely.

8. Contact

info@aten-products.com

9. Privacy Policy Changes

When we change the personal information we collect, the purpose of use, or other privacy policies, we will announce the changes to this page.